BUS 601: Professional Communication

Subscription Articles:
“Best Ideas” Article Requirements
Goal: Find 4 articles that identify actionable applications
Sources must be:
  • Not older than 5 years
  • Written in English
  • Found through Benner Library databases
  • Articles (not websites, blogs, pamphlets, dissertation, books, or book reviews)
  • Minimum of 4 pages (ideally longer)
  • Sources must have practical and actionable applications identified by the author(s). Articles will not work if they:
    • Are only theoretical
    • Only provide background or context
    • Only describe a set of problems without providing solutions/actions
  • If you use a research article (not recommended):
    • Skip: Subjects, methodology, and results.
    • Read: Title page, abstract, introduction, and discussion.
Get Help
Use Library Databases

You will do a search, then use the quick limits to narrow your results to magazine and trade publications (written for practitioners in the business world).

ABI/Inform Global
Proquest database

Screenshot: How to limit to Magazines and Trade Journals
Screenshot

Business Source Ultimate
EBSCO database

Screenshot: How to limit to Magazines
Screenshot

Communication in hybrid teams

Tip: AVOID article that focus on how organizations adapted to COVID-19 work from home situations

ABI/Inform Global
Proquest database 		Business Source Ultimate
EBSCO database

Keyword search: “hybrid work” (this keyword phrase WORKS WELL; Remember: Limit to magazines and trade journals).

Also try:
  • Hybrid work
  • Flexibility
  • Employees
  • Teams
  • Collaboration
  • Work environment
  • Employment
  • Workforce
  • Leadership
  • Work at home
  • Trends
  • Productivity
  • Corporate culture

Keyword search: “hybrid work” or “remote working” or “work from home” or “home office”
LOTS of results (14,000+) in “trade publications”

Also try:
  • Flexible work arrangements
  • Telecommuting
  • Virtual offices
  • Home offices
  • Employees
  • Employee benefits
  • Offices
  • Work environment
  • Remote computing
  • Internet
  • Flextime
  • Work-life balance
  • Job satisfaction
  • Email
  • Virtual private networks
  • Teams in the workplace
Artificial Intelligence
ABI/Inform Global
Proquest database 		Business Source Ultimate
EBSCO database
  • Artificial intelligence
  • Machine learning
  • Generative artificial intelligence
  • Customer Services
  • Chatbots
  • Artificial intelligence
  • Artificial neural networks
  • Algorithms
  • Artificial intelligence in business
Diversity, Equity, and Inclusion

Tip: Look for articles that describe how specific DEI initiatives can improve organizational communication, inclusion, and belongness

ABI/Inform Global
Proquest database 		Business Source Ultimate
EBSCO database
  • Diversity equity & inclusion
  • Leadership
  • Employees
  • Multiculturalism & pluralism
  • Diversity equity & inclusion
  • Workplace diversity
  • Employment

Keyword search: diversity in organizations (this is an okay starting place)

Also try:
  • Diversity in the workplace
  • Equality in the workplace
  • Affirmative action programs
  • Corporate culture
  • Work environment
  • Personnel management
  • Talent management
  • Leadership
  • Organizational behavior
  • Women employees
  • Women executives
  • Human resources departments
  • Employee recruitment
  • Employee selection
  • Employee retention
  • Employment discrimination
Difficult Conversations
ABI/Inform Global
Proquest database 		Business Source Ultimate
EBSCO database

Keyword search: "difficult conversations" (this keyword works okay).

Remember: Narrow results to trade journals.

Also try:
  • Employees
  • Leadership
  • Social networks
  • Careers
  • Verbal communication
  • Firings
  • Decision making

Keyword search: “difficult conversations”

Remember: limit format to “trade publications”

Also try:
  • Conversation
  • Conflict management
  • Dispute resolution
  • Honesty
  • Listening
  • Language & emotions
  • Psychological feedback
  • Conversation analysis
  • Fact-to-face communication
  • Interpersonal communication
  • Interpersonal relations
  • Bad news
  • Institutional racism